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Bark and Sniff Boutique’s in-store policy is 7 days exchange or store credit with original receipt. For our online customers, we have extended the time period to 14 days. If receipt is not present, you will be issued a store credit for online use in the amount that the item is selling for at the time of return.
If you are issued store credit, a certificate will be mailed to you with the valid amount and an ID# that will be required for future online purchase. If you misplace this certificate and/or ID#, we are not able issue a duplicate. So please treat the certificate as if it were cash. We will also email you a confirmation with the ID# in the subject line that you will need to reply to in order for us to validate that you have received the credit and activate your ID# within our system. We want you to be happy with your purchase and will make every effort to assist you in finding the right item to meet your needs.
We do not issue refunds for returned merchandise and cannot honor exchanges after the 14 days period. In addition, we will not issue a refund if the product has been returned to us damaged or has been used, or chewed in any way. The item must be in its "new" condition. All sale items, personalized or custom items, perishable items (food items), beds, shoes, toys and carriers are final sales and an exchange will not be permitted.
A NOTE ON "INDESTRUCTIBLE" DOG TOYS: Bark and Sniff Boutique searches high and low to provide our customers with high quality pet products. However, no item is considered "indestructible" and owners are encouraged to supervise their pets to increase the longevity of the chew toy. Items that are destroyed by way of chewing are the responsibility of the owner. Bark and Sniff Boutique does not replace chewed dog toys.
Please measure your dog as accurately as possible. We have provided diagrams and measurement specifications throughout our website. Bark and Sniff Boutique is not responsible if the clothing you purchased does not fit your pet. We will exchange the product for a different size or item, but you will be responsible for shipping and handling. Item must be in "new" condition.
EXCHANGE PROCESS
If you need to exchange an item, please fill out the attached form and send it via email to
or fax it back to us at 949.715.3699. After reviewing your request, we will reply with instructions on return shipping.
Exchange form (doc) Exchange form (pdf)
Do not place another order for the product you would like to exchange. If you place a new order before you receive authorization, your credit card will be charged and you will be issued store credit for your returned merchandise. Store credits are valid for one year and can be used online or in our store.
Once your request has been authorized, please ship unused item and completed exchange form that was sent to us via email/fax along with your packing receipt to:
Bark and Sniff Boutique
c/o Exchanges
1330 South Coast Hwy
Laguna Beach, Ca 92651
We suggest that you send your products back via UPS or USPS with insurance and a delivery confirmation for tracking purposes.
Please do not send merchandise back to us until you have received our authorization to do so.
Upon arrival, your item will be exchanged for a new item(s) and you will be charged for return shipping. In the event that the new item(s) is greater than the returned item, your card will be charged for the difference. If the dollar amount is less, you will receive a store credit for the difference.
We value your business and are so happy that you choose to shop with Bark and Sniff Boutique. We promise that we will do our best to make sure that your shopping experience is great!
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